RH | 4,903 Posted September 25, 2021 Share Posted September 25, 2021 5 hours ago, Gulag Joe said: I actually just got a select order back that I placed in early May of last year, so you still have about 5 months to go! Ugh... I mean, I expected as much, but that doesn't mean I want to hear that. 1 Link to comment Share on other sites More sharing options...
Caliboy24 | 47 Posted September 25, 2021 Share Posted September 25, 2021 Has anyone shipped in a speedrun and turbo together and have only received the speedrun tiered games, but not the turbo ones yet? Long story short because the games in these tiers were bundled up together and shipped, WATA placed them under a single order # and when I view the completed orders, that same order # says it's shipped. Of course not everything is shipped because my turbos are still with them and when I asked if they can split those orders up and put them in a separate order # so it's not to be confused with the "shipped" status, they said they couldn't do it and that when there is new movement, they will automatically be placed in the open orders tab. It's concerning to me because I have not seen a single change since my speedruns were shipped months ago. I was wondering if anyone has had a similar experience and wanted if WATA did in fact separate the pending ones from the shipped ones and maybe created a separate work order for them or have the same order # and just placed under the open orders tab. Link to comment Share on other sites More sharing options...
SAM-I-AM | 2 Posted September 25, 2021 Share Posted September 25, 2021 (edited) Does anybody know what the current turnaround times are for SpeedRun? Edited October 31, 2021 by SAM-I-AM Link to comment Share on other sites More sharing options...
kell | 102 Posted September 25, 2021 Share Posted September 25, 2021 31 minutes ago, SAM-I-AM said: Does anybody know what the current turnaround times are for SpeedRun? I am a little bit confused is there only a delay on DVD case games? Or is everything delayed right now. From what I've been seeing people on Instagram have been getting back their box games pretty quick. Would estimate 5-6 months for speed run if you are sending in now. Mine are in post grading and sitting at 4+ months currently (non DVD games). My DVD game order actually shipped earlier than non DVD games. 1 Link to comment Share on other sites More sharing options...
scooby | 12 Posted September 27, 2021 Share Posted September 27, 2021 Hey everyone, just thought I should share my recent email response from Wata customer service, "Thanks for expressing your concerns, and I'm really sorry about the long wait. We realize communication has been as far behind as our grading services, and I sincerely apologize for that. The extreme order volume has produced a lot of customer concern, and our customer service team is working our way through them as quickly as we can. To provide some clarity, I want to explain the cause of the delays and assure you your order is still safe and in line in the order it was received. We have been experiencing delays due to order volume, a concentrated effort to clear the backlog of Select and Turbo orders from the surge during Covid, and multiple shipping delays caused by the port backups. We know many other companies are experiencing the same delays due to ships not being able to get into port and being sent back before they reach the docks. Because of this, we have been periodically running out of the parts we need to be able to encapsulate games. This creates a backlog, which compounds our wait times. Your games are safely held at our facility while we do everything possible to resolve each of these issues, and we are processing as many orders as we are able in the order they were received, to try to keep everything fair to all of our customers. We are processing orders by tier, because of the cost of the priority service purchased, but all of our tiers are currently behind the estimates. We are informing customers as often and as accurately as we can, but we are proving unable to give accurate ETAs, since so much of this is outside of our control. To keep shipping running smoothly, we are unable to expedite orders or move anyone's place in line. Again, I'm very sorry for the wait, but I hope this information provides some clarity and assurance." Do with this information what you like, just though it was worth sharing. 1 Link to comment Share on other sites More sharing options...
AnimalHouse | 117 Posted September 27, 2021 Share Posted September 27, 2021 (edited) I had a gut feeling I wouldn't get my games back in Sept. Now it seems I won't be getting them back by X-mas. This may seem unimportant right now but Wata should rename there service levels to match the TAT more accurately. SpeedRun - "when a collection can’t live without." They should rephrase this too. Next, add 2 more service levels. Finally, continue hiring new employees for every position. Edited September 27, 2021 by AnimalHouse Link to comment Share on other sites More sharing options...
SAM-I-AM | 2 Posted September 30, 2021 Share Posted September 30, 2021 (edited) I've seen people on YouTube get games back. Edited October 31, 2021 by SAM-I-AM Link to comment Share on other sites More sharing options...
Gulag Joe | 582 Posted October 1, 2021 Share Posted October 1, 2021 I submitted an express order to VGA that was given a "due date" of early July and it still hasn't come back, so the delays aren't only with Wata. Link to comment Share on other sites More sharing options...
Caliboy24 | 47 Posted October 3, 2021 Share Posted October 3, 2021 On 9/25/2021 at 9:24 AM, Caliboy24 said: Has anyone shipped in a speedrun and turbo together and have only received the speedrun tiered games, but not the turbo ones yet? Long story short because the games in these tiers were bundled up together and shipped, WATA placed them under a single order # and when I view the completed orders, that same order # says it's shipped. Of course not everything is shipped because my turbos are still with them and when I asked if they can split those orders up and put them in a separate order # so it's not to be confused with the "shipped" status, they said they couldn't do it and that when there is new movement, they will automatically be placed in the open orders tab. It's concerning to me because I have not seen a single change since my speedruns were shipped months ago. I was wondering if anyone has had a similar experience and wanted if WATA did in fact separate the pending ones from the shipped ones and maybe created a separate work order for them or have the same order # and just placed under the open orders tab. Just to follow-up, WATA has placed that order into "open" now and is currently in post-grading. Yippee!!! Another 6 months left to go. Link to comment Share on other sites More sharing options...
Mijael | 347 Posted October 3, 2021 Share Posted October 3, 2021 (edited) Its been 4 months since i placed a "35 business days" speedrun order and still in post grading Edited October 3, 2021 by Mijael Link to comment Share on other sites More sharing options...
SAM-I-AM | 2 Posted October 3, 2021 Share Posted October 3, 2021 2 hours ago, Mijael said: Its been 4 months since i placed a "35 business days" speedrun order and still in post grading I heard the current turnaround time for speedrun is 175 days. 1 Link to comment Share on other sites More sharing options...
SAM-I-AM | 2 Posted October 3, 2021 Share Posted October 3, 2021 (edited) Has anybody received their SpeedRun submission from WATA? Edited October 31, 2021 by SAM-I-AM Link to comment Share on other sites More sharing options...
scooby | 12 Posted October 4, 2021 Share Posted October 4, 2021 So I just got another response from WATA, I had sent an email asking why they had allowed so many issues to get out of hand and they said this. "I'm saying the situation is largely out of our control, but that we're working to resolve it, and that your order is safe and prioritized. Please watch your dash for updates. Thanks, The Wata Team" I think its pretty amazing that they said the situation was out of their control when they decided to keep accepting submissions even though they clearly were already way behind over a year ago. 1 2 Link to comment Share on other sites More sharing options...
retro.magnus | 136 Posted October 4, 2021 Share Posted October 4, 2021 19 hours ago, SAM-I-AM said: Has anybody received their WATA SpeedRun submission from May or June? The healthiest thing I can suggest to you, again, is to stop checking consistently if your order has been updated and just give it time. I had 2 orders take over a year (they still have 1). If you forget about it, you can be surprised when the shipping email finally drops in your inbox. For something I had no control over whatsoever, it felt right to not spent any mental capacity on it. Just my 2 cents 1 1 Link to comment Share on other sites More sharing options...
SAM-I-AM | 2 Posted October 7, 2021 Share Posted October 7, 2021 I had a dream last night WATA sent me a email saying all my games are going to arrive Monday October 11, 2021 I'll update you guys if my dream comes true LOL.... 1 1 Link to comment Share on other sites More sharing options...
GPX | 1,369 Posted October 9, 2021 Share Posted October 9, 2021 On 10/8/2021 at 5:32 AM, SAM-I-AM said: I had a dream last night WATA sent me a email saying all my games are going to arrive Monday October 11, 2021 I'll update you guys if my dream comes true LOL.... The probability is high that dreams are shattered on this particular thread. So the trick is not to dream. 1 Link to comment Share on other sites More sharing options...
SAM-I-AM | 2 Posted October 12, 2021 Share Posted October 12, 2021 (edited) It's going to be another 3 months or more now. WATA just started accepting WarpZone submissions again. Edited October 12, 2021 by SAM-I-AM Link to comment Share on other sites More sharing options...
tidaldreams | 654 Posted October 12, 2021 Share Posted October 12, 2021 53 minutes ago, SAM-I-AM said: It's going to be another 3 months or more now. WATA just started accepting WarpZone submissions again. Oof well they still got nothing on PSA. I've hit the one year mark on those Link to comment Share on other sites More sharing options...
SAM-I-AM | 2 Posted October 12, 2021 Share Posted October 12, 2021 Yeah these companies have really let it get out of control. WATA, VGA, PSA, BGS, need to stop accepting new submissions. 1 Link to comment Share on other sites More sharing options...
Gloves | 11,779 Administrator · Posted October 12, 2021 Share Posted October 12, 2021 14 minutes ago, SAM-I-AM said: Yeah these companies have really let it get out of control. WATA, VGA, PSA, BGS, need to stop accepting new submissions. No, people need to stop accepting their business practices and sending them games and money. 1 2 Link to comment Share on other sites More sharing options...
DoctorEncore | 3,691 Posted October 13, 2021 Share Posted October 13, 2021 1 hour ago, SAM-I-AM said: Yeah these companies have really let it get out of control. WATA, VGA, PSA, BGS, need to stop accepting new submissions. 1 hour ago, Gloves said: No, people need to stop accepting their business practices and sending them games and money. Both of you are correct. 1 Link to comment Share on other sites More sharing options...
Gloves | 11,779 Administrator · Posted October 13, 2021 Share Posted October 13, 2021 10 minutes ago, DoctorEncore said: Both of you are correct. How dare you imply that compromise is possible! 1 Link to comment Share on other sites More sharing options...
DoctorEncore | 3,691 Posted October 13, 2021 Share Posted October 13, 2021 14 minutes ago, Gloves said: How dare you imply that compromise is possible! I rescind my previous statement. Fight to the death! 1 Link to comment Share on other sites More sharing options...
Gloves | 11,779 Administrator · Posted October 13, 2021 Share Posted October 13, 2021 1 hour ago, DoctorEncore said: I rescind my previous statement. Fight to the death! Ter da derf! Link to comment Share on other sites More sharing options...
mlbfan10 | 340 Posted October 13, 2021 Share Posted October 13, 2021 (edited) I had my first order from late February pop today, got the deep badge email and both games are 9.0 or higher graded but when I check my grades/grade details, it's empty. Is there a delay in getting grades after getting the deep badge email? Edited October 13, 2021 by mlbfan10 Link to comment Share on other sites More sharing options...
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