Hey everyone, just thought I should share my recent email response from Wata customer service,
"Thanks for expressing your concerns, and I'm really sorry about the long wait. We realize communication has been as far behind as our grading services, and I sincerely apologize for that. The extreme order volume has produced a lot of customer concern, and our customer service team is working our way through them as quickly as we can. To provide some clarity, I want to explain the cause of the delays and assure you your order is still safe and in line in the order it was received. We have been experiencing delays due to order volume, a concentrated effort to clear the backlog of Select and Turbo orders from the surge during Covid, and multiple shipping delays caused by the port backups. We know many other companies are experiencing the same delays due to ships not being able to get into port and being sent back before they reach the docks. Because of this, we have been periodically running out of the parts we need to be able to encapsulate games. This creates a backlog, which compounds our wait times. Your games are safely held at our facility while we do everything possible to resolve each of these issues, and we are processing as many orders as we are able in the order they were received, to try to keep everything fair to all of our customers. We are processing orders by tier, because of the cost of the priority service purchased, but all of our tiers are currently behind the estimates. We are informing customers as often and as accurately as we can, but we are proving unable to give accurate ETAs, since so much of this is outside of our control. To keep shipping running smoothly, we are unable to expedite orders or move anyone's place in line. Again, I'm very sorry for the wait, but I hope this information provides some clarity and assurance."
Do with this information what you like, just though it was worth sharing.