Teh_Lurv | 254 Posted February 25, 2020 Share Posted February 25, 2020 Quote Tsusaka’s mother loved playing Tetris on the original Game Boy, and was on her third original handheld when it stopped working around the same time the 95-year-old woman had fallen ill. The original Game Boy was discontinued in 2003, however, and it became impossible to find a brand new replacement in local stores, and attempts to have the broken console repaired were unsuccessful. Tsusaka’s son, the 95-year-old woman’s grandson, told his grandmother that Nintendo was known for its excellent customer service, and recommended she reach out to the company for help. She did, with a handwritten letter that was sent off in the mail. A week later Nintendo’s customer support responded, confirming that her Game Boy was beyond repair because the company no longer had the requisite parts, but with the response they included a brand new Game Boy the company had found in a warehouse, along with a letter wishing that she’d have many more years to play Tetris. https://gizmodo.com/nintendo-cracked-open-its-secret-game-boy-stash-to-help-1841905783 Good on Nintendo for going above and beyond with their customer service. It makes me wonder though what else Nintendo has stashed away in their vault? I'm imagining a warehouse a-la Raiders of the Lost Ark with boxes of sealed Stadium Events and other rare games. 2 Link to comment Share on other sites More sharing options...
captmorgandrinker | 1,649 Administrator · Posted February 25, 2020 Share Posted February 25, 2020 There's a good chance they just quietly bought a new one from somebody rather than having an actual stash somewhere. Link to comment Share on other sites More sharing options...
Lago | 220 Posted February 25, 2020 Share Posted February 25, 2020 This is a great story. Link to comment Share on other sites More sharing options...
tbone3969 | 304 Posted February 25, 2020 Share Posted February 25, 2020 Love stuff like this. Link to comment Share on other sites More sharing options...
noiseredux | 232 Posted February 25, 2020 Share Posted February 25, 2020 Is there a little HEART emoji I can put here? Cuz I HEART this. Link to comment Share on other sites More sharing options...
MiamiSlice | 3,095 Posted February 25, 2020 Share Posted February 25, 2020 Great, now they'll get flooded with customer service requests I have a couple busted Game Boys myself, maybe I should get on this Link to comment Share on other sites More sharing options...
Code Monkey | 2,008 Posted February 25, 2020 Share Posted February 25, 2020 1 hour ago, Teh_Lurv said: https://gizmodo.com/nintendo-cracked-open-its-secret-game-boy-stash-to-help-1841905783 Good on Nintendo for going above and beyond with their customer service. It makes me wonder though what else Nintendo has stashed away in their vault? I'm imagining a warehouse a-la Raiders of the Lost Ark with boxes of sealed Stadium Events and other rare games. There's no reason for Nintendo have have possession of a game made by Bandai. It's not uncommon for old stock like this to be available, it's quite possible they have pallets of things in warehouses that are just not inventoried and nobody knows what's in them. There is simply so much stuff to go through and half of it is buried under or behind other things that it just gets left there until someone gets delegated to go through it and that never happens. I'd be willing to bet they have a few bins full of PCB and have no idea which builds of which games are on them. And eventually they'll probably get thrown away. Link to comment Share on other sites More sharing options...
0xDEAFC0DE | 1,277 Posted February 25, 2020 Share Posted February 25, 2020 It reminds me of this article I stumbled upon a couple months ago. https://www.digitaltrends.com/gaming/nintendo-kyoto-hq-hardware-collection/ Apparently they do have a room devoted to storing at least sealed hardware (not sure about games). Link to comment Share on other sites More sharing options...
Rooster | 124 Posted February 25, 2020 Share Posted February 25, 2020 I can't read the article because the site doesn't load properly, but I feel like someone here could've sold them a functional gameboy for like $15-20. They needed a sealed one? 1 Link to comment Share on other sites More sharing options...
Astor Reinhardt | 199 Posted February 26, 2020 Share Posted February 26, 2020 Aw that's really sweet. Link to comment Share on other sites More sharing options...
a3quit4s | 4,097 Posted February 26, 2020 Share Posted February 26, 2020 I think people are missing the point, Nintendo is a good company. That is all. 1 Link to comment Share on other sites More sharing options...
the tall guy | 63 Posted February 27, 2020 Share Posted February 27, 2020 Super cool! Link to comment Share on other sites More sharing options...
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