Try playing multiplayer games with Discord or any other voice app open. It's not fun. There are multiplayer searches within the game and ways to post in order to look for players for a game session. Though it's not perfect you can post key terms such as "Must have a mic, no background noise, no 420" to give a few examples. If someone is toxic, just kick them and find other people. These features are not available on the Switch and it really makes the experience of multiplayer games on the Switch that much worse. It's not fun to have to try to balance out the voice chat, out of the game and the in game sounds. Not everyone is going to have the proper tech to do so and even then, it's a chore to work out. On XBOX with a few adjustments you can get that balance much easier and it can be adjusted even more if you have a proper headset. I get that the Nintendo is aimed towards kids, but that's why there should be strict parental controls.