I sent in two orders (22 games and 11 games) on 10/12 and 10/15, and I have received the majority of them back. I contacted them a few times for status updates, and the customer support staff was friendly and helpful. The graded games I received back are of good quality, and they were packaged and shipped well (for no extra fee). The website now appears to be tracking status, grades, and shipping, none of which were available on launch.
Three of the GameCube games I submitted came back ungraded, unencapsulated, and with a ripped label showing RE (where the grade would be) with no further explanation. I have contacted them but not heard back - does anyone know what this is? I am fairly new to grading and CGC.