NesMario85 | 0 Posted January 17, 2020 Share Posted January 17, 2020 I need to vent about the issue I have with Strictly Limited Games. I had per-ordered Ulltracore Collector's Edition for the Switch, and I had received it almost two weeks ago badly damaged. I emailed their support immediately and received a response acknowledging the issue, but have received no response since then and I have sent several emails. I can't even file a claim with Paypal since it is way over the time frame. How can they ignore an issue like this? Link to comment Share on other sites More sharing options...
Jeevan | 8,909 Events Helper · Posted January 17, 2020 Share Posted January 17, 2020 I imagine they can ignore it, but I wouldn't if i were them because of bad rep. Although it looks like the post office's fault? Can you file a claim with them? Link to comment Share on other sites More sharing options...
Romiked2689 | 120 Posted January 17, 2020 Share Posted January 17, 2020 Ouch hopefully they do something to right the problem! Also I could see them taking forever they have the worse time keeping on track with their releases. they actually have apology cards that aren’t sent with the game. Makes zero sense. Link to comment Share on other sites More sharing options...
MuNKeY | 241 Posted January 17, 2020 Share Posted January 17, 2020 I've ordered several releases from SLG but never encountered any issues though, hopefully you can get this worked out as that is a shame they would ignore this. Also as for those apology cards or whatever its nothing more than a laminated postcard so nothing special really IF your speaking of the cards they sent out with Ultracore and a couple other games that is... Link to comment Share on other sites More sharing options...
darkchylde28 | 1,546 Posted January 17, 2020 Share Posted January 17, 2020 How long since you paid with PayPal? I know PayPal is pretty generous with that type of thing (I think standard timeframe is currently 6 months), so you might still be able to make something happen there, especially with how egregious the damage and lack of follow through are here. Link to comment Share on other sites More sharing options...
TrekMD | 1,378 Posted January 18, 2020 Share Posted January 18, 2020 I've ordered from them but never had an issue. You should be able to file a claim with the post office. Link to comment Share on other sites More sharing options...
NesMario85 | 0 Posted January 18, 2020 Author Share Posted January 18, 2020 It was shipped by deutsche post standard, I don't think I can do a claim. I paid for it back when pre orders went live back in April. They responded today and want me to send it back first and say they will reimburse me for shipping. Not sure I want to do this since the shipping will be around $50 priority mail international. But it seems like I have no other choice. Link to comment Share on other sites More sharing options...
phart010 | 1,705 Posted January 18, 2020 Share Posted January 18, 2020 25 minutes ago, NesMario85 said: It was shipped by deutsche post standard, I don't think I can do a claim. I paid for it back when pre orders went live back in April. They responded today and want me to send it back first and say they will reimburse me for shipping. Not sure I want to do this since the shipping will be around $50 priority mail international. But it seems like I have no other choice. You should send them the shipping quote. A sensible seller would look at that and make things right. Especially in their case since their costs are significant less than the games price. Add that to the fact that shipping from them to the US is significantly less than the other direction Link to comment Share on other sites More sharing options...
Sumez | 2,930 Posted January 19, 2020 Share Posted January 19, 2020 On 1/18/2020 at 1:15 AM, TrekMD said: I've ordered from them but never had an issue. You should be able to file a claim with the post office. Thing is, when you're buying something, the postal service's client is the seller, not you, so they usually won't react to requests from the buyer. Which sucks, because quite often the seller doesn't give a shit. Happens to me now and then with eBay purchases. Link to comment Share on other sites More sharing options...
TrekMD | 1,378 Posted January 20, 2020 Share Posted January 20, 2020 Well, hopefully they help you out. At least they seem willing to do so. Link to comment Share on other sites More sharing options...
Skorp | 383 Posted January 22, 2020 Share Posted January 22, 2020 WHOA that is nuts! The abuse that box had to go through to get that damaged. Never had an issue with any of mine, so really someone handling it very poorly. I am sure they will help out as they are reputable. I remember one time though, they forgot to ship a game and I contacted them and they ended up shipping the missing game in my next order. Link to comment Share on other sites More sharing options...
Californication | 1,477 Posted January 22, 2020 Share Posted January 22, 2020 I like their service more than LRG and among these small manufacturers I think they get the second best line up after LRG. Link to comment Share on other sites More sharing options...
VegHead | 127 Posted January 25, 2020 Share Posted January 25, 2020 I've got their Bubble Bobble pre-ordered, but it's my first purchase from them. I do wish these smaller physical companies had much shorter lead times. I'm still waiting on a LRG release from early July, even though one I ordered later just arrived. Frustrating. Link to comment Share on other sites More sharing options...
NierAutomata | 23 Posted January 25, 2020 Share Posted January 25, 2020 Start a rant on their facebook, explain what happened and show those pictures and then pm them in facebook. Keep pressuring them. Don't forget to add a "has this happened to anyone else" and contact other people with the same problem or unrecieved packages. Link to comment Share on other sites More sharing options...
NesMario85 | 0 Posted January 25, 2020 Author Share Posted January 25, 2020 I emailed them the quote from the post office 5 days ago and have not gotten a response. There is no way I am sending this back without getting a replacement first. Link to comment Share on other sites More sharing options...
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